Privacy Policy

Welcome to Xliveon IPTV. Your privacy and the protection of your personal information are important to us. For any questions or concerns about our policy or how we manage your data, please feel free to ask. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express interest in our products and services, or contact us in any way.

We collect the following types of personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we collect or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to the legal bases outlined below:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer duration is mandated or allowed by law (e.g., tax, accounting, or other legal obligations).

5. Cookies & Tracking Technologies

Cookies and similar tracking mechanisms may be employed to access or store information. These are chiefly functional cookies required for the website and client area to operate effectively. We do not utilize invasive tracking cookies for advertising.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or on our behalf may have access to your data, as they need it to carry out their responsibilities. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To protect the security of any personal information we process, we have established adequate technical and organizational measures. Yet, it’s important to note that the internet cannot be considered completely secure.

8. Your Data Protection Rights

Your location may determine the following rights you have regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

For the application of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children younger than 18 are not the target audience for our service. We do not intentionally collect personal details from those under 18.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.