Refund Policy

Our Commitment to You

Xliveon IPTV takes pride in our premium IPTV subscription quality. This policy clearly defines refund eligibility, maintaining fairness and transparency for every customer.

Refund Eligibility

The following conditions may qualify you for either a complete or partial refund:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow this procedure when submitting your refund request:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Refund Application

To Whom It May Concern,

I would like to formally seek a refund for my IPTV service subscription.

My Name: [Complete Name]

My Email: [Email Associated with Subscription]

Reason for Refund: [Provide a short explanation, such as service problems, accidental payment, etc.]

Gratefully,

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

You’ll get an email notification at every stage. Response times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

In these situations, refunds will not be provided:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once approved, refunds are completed within 3 business days, though it might take 5-10 business days for the money to appear in your account, depending on your bank or payment provider.

After the initial 7-day period, refunds for a change of mind are usually not offered. We advise you to explore our features and seek clarification before subscribing.

Your subscriptions will renew on their own. If you fail to cancel prior to the renewal date, please get in touch with us promptly. Renewal refunds are handled on a case-specific basis.